Talk to a human
Questions about temperature, travel, power or what fits inside — ask before you order, or any time after. A real person reads every message.
Your privacy holds here too. We reply from a neutral address, we never put product or medication names in a subject line, and we do not share your details with anyone.
Send us a message
We only use your email to answer you. No marketing unless you ask for it.
Answered before you ask
One business day, usually sooner. We are a small team and we answer our own email.
No. Plain outer box, no brand name, no product name, and a neutral merchant name on your card statement.
Yes — 30 days from delivery. Email us with your order number and we will send a return label.
No. We build the hardware. Always follow the storage instructions that came with your prescription.